Koho Sales Oy

This article goes through the different configurations and settings that can be used in Koho's ticketing. 1. Defining SLAs 2. Ticket types 3. Tick...

Contents of the article 1. The Resolved tab 2. The Resolved tab After ticketing has been configured to the Koho account, ticketing can be found on ...

Contents of the article 1. Creating a new ticket 2. "Created by me" - tab 1. Creating a new ticket This article goes through how to manu...

Content of this guide Messages tab Responding to ticket Marking an internal note Forwarding the ticket Activities tab Other functions of the processi...

Content of this guide Summary Report Rec. Emails Sent Emails Templates Summary The summary of the ticket report can be found on Work Sessions-pa...